What to Expect from Non-Emergency Medical Transportation: A Step-by-Step Guide
If you’ve ever worried about how you’ll get to a medical appointment, you’re not alone. Whether it’s due to mobility issues, age, recovery, or a lack of transportation options, getting to a healthcare provider isn’t always easy. Not everyone has access to a car or someone available to help at the right time. And while public transit might work for some, it’s not always practical—or safe—for people with health conditions or special needs.
That’s where non-emergency medical transportation, or NEMT, steps in. In this guide, we’ll break down exactly what it is, how it works, and why choosing a local, experienced provider like Around the Sound can make all the difference for your peace of mind and well-being.
What Is Non-Emergency Medical Transportation?
Non-emergency medical transportation is a professional service designed to help people get to and from medical appointments when they can’t drive themselves and don’t require an ambulance. It’s often used by individuals who use wheelchairs or other mobility devices, seniors who no longer drive, and patients with chronic conditions who have recurring treatment visits.
But NEMT isn’t only for those with physical limitations. It also helps people who are temporarily unable to drive due to surgery, illness, or medication. It’s a solution for anyone who needs a safe, reliable ride to a doctor’s office, therapy clinic, outpatient center, or hospital—and back home again.
The key difference is that this service is medical-focused but non-emergent. You’re not calling 911. You’re planning ahead for a visit that matters to your long-term health. This kind of support can be the reason someone stays on track with treatment instead of skipping appointments. It’s a lifeline for those who would otherwise have to depend on overwhelmed family members, unreliable transportation, or worse—miss critical care altogether.
In Washington State, where our communities span busy urban centers and quiet rural areas, having access to NEMT means getting care without compromise. And with Around the Sound, you can count on door-to-door service from a team that knows your local area and understands your needs.
Different Payment Methods for NEMT
You might be wondering: How do I pay for this service? There are several ways NEMT rides are covered in Washington State:
Medicaid or Medicare - If you qualify for Medicaid, non-emergency medical transportation may be included in your benefits. Medicare Advantage plans also sometimes include transportation support, depending on your provider.
Private Insurance - Some insurance plans cover NEMT services—especially if you need recurring appointments for a chronic condition. It’s best to check with your plan to confirm.
Veterans’ Programs - Veterans can often access transportation benefits through VA medical programs or community-based services.
Self-Pay - If you’re not covered through a program, you can still book a ride directly with Around the Sound. We’ll walk you through rates and help you find a solution that fits your needs.
5 Key Steps You Must Know for NEMT Services
Understanding how non-emergency medical transportation works can help reduce stress and make things smoother from start to finish.
Here’s a step-by-step breakdown of how it works:
Step 1: Know When You Might Need NEMT Services
You might need a medical ride service if:
You use a wheelchair or have other mobility challenges
You’re a senior without reliable transportation
You’ve been advised not to drive due to medication or recovery
You need a ride from home to a medical facility and back
Public transit isn't an option for your needs
Many riders across Washington State rely on NEMT providers like Around the Sound to avoid missing important appointments. That reliability matters when your health is on the line.
Step 2: Booking Your Ride
Booking a ride should be simple. When you call Around the Sound, our dispatch team helps you schedule the right vehicle for your needs—whether it’s a standard car, a wheelchair-accessible van, or a gurney-capable vehicle. We serve cities across Washington including Tacoma, Seattle, Port Orchard, and other areas across Western Washington.
Here’s what we’ll ask:
Your name and contact info
Pickup and drop-off addresses
Date and time of your appointment
Type of assistance you need (wheelchair access, gurney, etc.)
Any special notes (if a caregiver is riding with you)
Once your ride is confirmed, you’ll get details about your pickup window and driver.
Step 3: Preparing for the Ride
The day before your trip, double-check your appointment time and location. Make sure you’re ready by the pickup window—this helps avoid delays and keeps things running smoothly.
Some tips to help you prepare:
Bring your ID and any paperwork or referrals
Pack medications or supplies you may need during the visit
If you need help getting from your door to the vehicle, let us know in advance
Be ready a few minutes early so we can stay on schedule
At Around the Sound, we understand that medical appointments can be stressful. Our drivers are trained to offer support, patience, and a calm experience.
Step 4: The Ride Itself
This is where service really matters. We don’t just give you a lift—we provide a safe ride with drivers who care. Our vehicles are equipped for accessibility, and our team is trained to help riders with mobility needs, chronic conditions, and cognitive impairments.
You can expect:
On-time pickup and drop-off
Clean, ADA-compliant vehicles
Friendly drivers who are trained in passenger assistance
A focus on comfort and safety
Whether you’re going across town or traveling long distance to a specialist, the goal is to get you there without added stress.
Step 5: After the Appointment
When your visit is done, we’re there to bring you home—or wherever you need to go next. If you’ve scheduled a round-trip ride, your driver will meet you at the agreed-upon pickup location.
If your appointment runs late, no problem—just call dispatch, and we’ll coordinate a pickup time that works. We know medical visits can be unpredictable.
You can also:
Book recurring rides if you need transportation several times a week
Ask for the same driver or vehicle type if that brings you peace of mind
Request a caregiver or family member to ride with you
We’re here to support your routine, not disrupt it.
How Around The Sound Stands Out as a NEMT Service
There are many transportation companies across Washington. But Around the Sound is built specifically for people who rely on non-emergency medical rides.
Here’s what makes us different:
We’re Local
We know the roads, clinics, and medical centers across Western Washington. That helps us provide more reliable, on-time service.
We’re Focused on Accessibility
Our fleet includes vehicles with wheelchair lifts, gurney access, and flexible seating for caregivers. We meet and often exceed ADA paratransit standards.
We Care About People
Our drivers are more than just drivers. They’re trained to work with seniors, individuals with disabilities, and those going through tough times. We treat every rider with care, patience, and professionalism.
We Offer Microtransit Options
Need to book transportation for a group or recurring service? We offer microtransit solutions for agencies, community centers, and care providers.
We’re Consistent
We know how important it is to see the same driver or vehicle setup every time. That familiarity helps build trust—and it’s something we prioritize.
Book a Ride With Around the Sound Today!
If you or someone you care for needs help getting to a medical appointment, Around the Sound is here to make that easier. Our team is available to walk you through booking, answer any questions about payment, and help set up rides that match your schedule and needs.
Whether you're in a city like Seattle or a smaller town in the Puget Sound region, we bring local expertise and care to every ride. We're not just here to give you a lift—we're here to make sure you arrive safely, feel supported, and never have to worry about missing the care you deserve.
Give us a call today or visit our website to get started. One ride can make a big difference. Let’s make sure you don’t miss another appointment.
